Create a customer experience which will make THE difference.

Go beyond service.

In today's commercial world, how to make a difference with
your competitors? How to go beyond service and keep in mind customers evolution?

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Customer care

 

Our learning solutions

Service is not servitude

Sell

 

Service is not servitude

Understand mechanisms of service and practice easy and
efficient methods to make your customers loyal.

Duration : 1 or 2 days

  DAY 1  

SEquence 1

My product: what is service compared to product?

SEquence 2

Unavoidable.

SEquence 3

The brand image: Behavior, outfit, make up, hygiene.

  DAY 2  

SEquence 1

Where does service end and where lack of respect begins?

SEquence 2

How to influence your clientele?

SEquence 3

If possible, a live coaching with customers and debriefing.

 

Sell

How to be more efficient when you sell.

Duration : 1 day

SEquence 1

Customers needs.

SEquence 2

Magic word in sales.

SEquence 3

Pitch.

SEquence 4

How to say yes.

SEquence 5

How to say no.

©2019 par Un je ne sais quoi.

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